Refund policy

Exchange/Returns/Refund Policy

Products being returned need to be in a resalable condition; with original packaging intact. Please include your proof of purchase with the return of goods.

  1. Customer can contact our sales team via Email @ sales@bathroom-city.com.au regarding a return, phone or simply complete and forward the Online Return form.
  2. Products Unused and Resalable Condition:  
  • You have 30 days to return your purchase for a full refund, as long as the product is in original condition, no writing or damage to the packaging, uninstalled and resalable condition. Feel free to contact us within 30 days of receipt regarding the return, the team will reply and advise the return/exchange process. 
  • Within 30 days: Can return for refund, NO 'Restocking fee' will apply.
  • 31 – 90 days: Accept returns. A 15% 'Restocking fee' will apply and the team will refund less than 15% restocking fee.
  • Over 90 days: Return and Refund WILL NOT be accepted unless the product is deemed defective. 

*PLEASE NOTE: Days should be counted from the original date of purchase.

  1. Delivery Costs are non-refundable and return postage is at the expense of the customer.
  2. All returns will undergo a quality check upon return to Bathroom City Warehouse. Bathroom City will email once your return has been processed. Please allow 14 days for this.
  3. Bathroom City is not liable for any incidental, indirect, consequential, or damages of any nature and from the sale of the products
  4. WARNING: Custom orders and Special orders are NOT RETURNABLE and CANNOT BE CANCELLED for any reason once placed due to the custom and made to order processes involved.